*Please note that you have to register before purchasing online or you will be required to make an appointment to pickup from our branch.
1. Terms and Conditions.
Please ensure that you have read and understand our Terms and Conditions located in the Conditions of Use page. All orders placed are subject to it and by using this Site you agree to the conditions.
2. Freight and Insurance.
All prices listed for each product on this Site are for direct deposit and is not inclusive of any shipping charges or insurance.
Freight Charges.
Freight charges are calculated as you add items to your cart. Our standard freight charges (in AUD including GST) are tier based depending on cubic size and weight:
0kg to 3kg = $15.00
3kg to 10kg = $25.00
10kg to 20kg = $35.00
Above 20kg = $35.00 + $5.00 per 3kg
Insurance.
Insurance is optional and will be quoted separately. You can request for insurance by stating your request when placing your order in Additional Comment About Your Order.
* Please note that we will always confirm your final price inclusive of freight and/or insurance through email or by phone.
3. Delivery Timeframes.
Delivery timeframes quoted for delivery of goods, or the provisions of services is estimated only. Delivery timeframes vary depending on your location and goods ordered. Please find below the estimated time frame after payment clears:
Victoria Metro: 1 - 3 business days
Victoria Regional: 2 - 4 business days
NSW Metro: 1 - 3 business days
NSW Regional: 2 - 5 business days
Queensland Metro: 3 - 5 business days
Queensland Regional: 3 - 5 business days
WA Metro: 4 - 5 business days
WA Regional: 4 - 5 business days
Please note that all deliveries are shipped from Melbourne - Victoria.
4. Refund Policy.
If a product purchased by you proves to be defective, you can return the product together with its original packaging within 10 days of receipt and must be in a re-saleable condition and with a copy of the receipt,
- If purchased online but pickup from store:
return item(s) to the store you picked it up from
Refunds and returns will not be accepted on the basis of unsuitable items, wrong choice and incompatibility of any kind. It is your responsibility to ensure the items you purchase are compatible with your system(s) prior to your purchase.
Under no circumstances are we able to accept software for return or any opened and used products that may breach the health and safety regulations such as headsets, earpieces and headphones, unless the item is faulty under the warranty terms.
If you have an item, which you believe is faulty, please ensure you thoroughly test the item prior to returning. Products that are returned for faults that are found not faulty will incur a service charge of AUD$45inc GST + return postage. The item will be returned to you once the service charge + return postage is paid.
5. Warranty.
All Nextstep Computers’ supplied products are covered with a RTB (Return to Base) warranty for a period of twelve (12) months, unless stated otherwise by its respective manufacturer’s warranty. Goods returned under warranty will be repaired or replaced at Nextstep Computers’ discretion. Warranty is not transferable and not applicable on physically damaged or intentionally modified products.
Under the RTB (Return to Base) warranty policy, all delivery charges for product to be returned to Nextstep Computers will borned by the customer.
Items returned to Nextstep Computers must be properly packed in the condition acceptable by the vendor. When possible, please return items in original packaging and ensure item is safely packed (insufficient safe packaging will void the warranty).
Warranty Turnaround Time
Turnaround time for warranty returns depend on the processing the warranty and availability of the replacement product from manufacturer.
The process of warranty returns involves the shipping of item to Nextstep Computers, product testing, submitting a warranty request to supplier, approval from supplier, delivery to supplier, supplier testing, delivery back to Nextstep Computers, testing of replaced/repaired item by Nextstep Computers and finally delivery back to you.
Products with Manufacturer Direct Warranty
Nextstep Computers do not handle warranty returns for products that have a direct warranty with the manufacturer. These products include notebooks, printers, scanners, monitors, and some networking products.
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